Delivery Information

Delivery Charges

We offer free UK nationwide next working day delivery on all orders over £100 for small items. For orders under £100 the delivery charge is £7.75. All small orders are sent using DPD courier service.

For orders which include large items, such as radiators, we offer free UK nationwide delivery on orders over £599. For orders under £599 the delivery cost will vary depending on postal location. The exact price will be displayed during the checkout process. All large orders are sent using a pallet delivery service.

We also offer a free click and collect service on all our products. If you wish to collect your order from our Manchester location please select the “Click & Collect” option during the checkout.

Delivery Times

Small Items - Next working day on orders before 11am. Orders placed between 11am Thursday and 11am Friday will be scheduled for a Monday delivery.

Large Items - Please allow 3-4 working days.

Click & Collect - We will notify you when your order is ready for collection so please ensure all contact details are correct and up to date when ordering.

Delivery Address

All deliveries will be made to the billing address of the card that has been used to make payment. This is part of the terms of your card provider and is designed to protect your card security.

Delivery location is defined as the front door, ground floor or into an attached garage. Due to the weight of many items we deliver, we’re unable to carry items upstairs for you. Whilst our drivers will do all they can to help, they’ll need assistance for difficult deliveries, i.e. 5th floor flat with no lift.

If you know of any delivery obstacles, please notify us when we book in your delivery with you.

Delivery Inspection

All bathroom materials are to be inspected upon delivery and any damages or imperfections are reported within 24 hours.

Failed Deliveries

We try very hard to keep our delivery charges to a minimum. When we receive your order we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.

If we attempt the delivery as pre-arranged and nobody is available, we’ll need to rebook another date with you and charge an additional delivery charge.